You can enter the [My Account] – [Address] page to set the delivery address. If you have already placed an order, you can contact the seller to try to modify the delivery address. Please go to [My Account] – [Order] to find the order for which you need to modify the address, and modify the address by negotiating with the seller.
For non-cash on delivery transactions, after the product is photographed, wait for the payment status, and before the seller ships it, you can cancel it: click the [Cancel Order] button to operate!
If you don’t want to manually cancel the order:
Unpaid items will be after the item is photographed Within 24 hours if the transaction is not paid, the system will automatically close;
paid but not shipped by the seller order, you can apply for a refund first, and contact the seller for feedback, the order will be automatically closed after the application for a refund is successful.
The seller can only close the transaction if the transaction status is “Waiting for buyer to pay”, if you complete the payment, the transaction status will display For “Buyer Paid”, the seller cannot close the transaction.
So, don’t worry, if the seller closes the transaction, you still need to buy this baby, you can take it again for payment, if you If you have already made payment for the closed transaction, it means that the payment was not successful at that time. It is recommended that you check the account balance.
If there is any abnormality, you can call the customer service hotline for consultation.
You can click the Track Order button at the top of the website to enter the order tracking page, enter the order number and billing email address, and click the Track button to get the latest order information.
The arrival time of shopping is related to the seller’s delivery time and logistics transportation. Under normal circumstances, if the delivery method is express delivery, intra-city transaction, the same day delivery will be received, and the delivery can be received the next day. For other regions, it will take about 2-3 days. The normal shipping time is generally 7-15 days, and the time will be extended in some remote or rural areas. If you are in a hurry to receive the goods, you can confirm the delivery time and arrival time with the seller before purchasing.
When consumers buy major appliances (ie refrigerators, washing machines, air conditioners, LCD TVs, disinfection cabinets, range hoods, stoves, water heaters, etc.) , for products with the “home delivery” logo, if the consumer’s delivery address is within the area where the merchant promises to provide home delivery, the merchant must provide the consumer with the detailed delivery address filled in when the consumer purchases , and special services for moving goods upstairs and home delivery.
If the merchant should perform the delivery service but fails to perform, a certain amount of liquidated damages shall be paid to the consumer for each order, and the payment shall be made to the account where the consumer purchased the product.
Generally, it is a difficult item caused by the courier company’s delivery staff unable to contact you or unable to find the specific delivery address. Unknown receipt information will be displayed in the logistics tracking information.
*Warm reminder: It is suggested that you can contact the seller and inform you of the specific delivery address, so that the seller can contact the express delivery to re-dispatch.
